At Moetown Wellness, we understand the importance of a seamless and reliable shipment process to enhance your overall customer experience. Our Shipment Policy is designed to provide clarity on the procedures, timelines, and conditions associated with the delivery of our products.

Order Processing and Dispatch

Upon placing an order, our team diligently processes it to ensure accuracy and prompt dispatch. Orders are typically dispatched within 1-3 business days, and you will receive a confirmation email with tracking details once your order is on its way.

Shipping Methods

We collaborate with reputable shipping partners to ensure the timely and secure delivery of your products. Shipping methods may vary based on your location, and you will be provided with options during the checkout process.

Estimated Delivery Time

The estimated delivery time is contingent on your location and the shipping method selected. While we strive to provide accurate delivery estimates, external factors such as customs procedures and unforeseen circumstances may influence actual delivery times.

Tracking Your Shipment

For your convenience, we provide a tracking number with every order. This allows you to monitor the progress of your shipment in real-time. Simply use the provided tracking details to access the shipping partner’s website.

Shipping Costs

Shipping costs are calculated during the checkout process based on factors such as the destination and selected shipping method. Any applicable shipping fees will be clearly communicated before you finalize your purchase.

International Shipments

For international orders, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please familiarize yourself with your country’s customs policies to ensure a smooth delivery process.

Address Accuracy

To prevent shipment delays, kindly ensure that your shipping address is accurate and complete when placing an order. Any additional charges incurred due to incorrect address details will be the responsibility of the customer.

Damaged or Lost Shipments

While we take every precaution to ensure the safe delivery of your order, unforeseen circumstances may lead to damaged or lost shipments. In such cases, please contact our customer support team promptly, and we will work to resolve the issue and ensure your satisfaction.

Returns and Refunds

For information on returns and refunds related to shipments, please refer to our Returns and Refunds Policy.

Moetown Wellness is committed to providing a transparent and reliable shipment process. If you have any further questions or require assistance with your shipment, feel free to reach out to our customer support team at support@moetownwellness.com. Thank you for choosing Moetown Wellness for your well-being journey.